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  • Horrible experience!! First time there today and it will be my last, for sure. I work in the medical field and specifically at a doctor's office and I KNOW how to treat patients... its all about customer service in this industry now - unfortunately this clinic did not get the memo. First, we walk through the door and this man who is obviously handicapped is trying to sign in. It takes him a good amount of time to write his name down and when he finally finishes the girl at check-in tells him he signed in at the wrong counter and that blood work is across the room and he has to sign again. FIRST OF ALL: poor customer service! She receptionist should have greeted him when he walked in and asked him why he was there so she could have pointed him in the right direction BEFORE waiting all this time for him to sign in, poor guy. The two girls at check-in were hispanic and spoke Spanish to each other. Very rude when you have a patient standing at your window. Then we had to wait 30 minutes to be called back by a medical assistant (???) I don't even know what her title or name because she never introduced herself, she was wearing wrinkled scrubs that didn't match... did not communicate with us, did not greet us or ask why we were there. Then was rude about the paper work we filled out prior. We had to wait for AN HOUR in the room without anyone telling us how much longer it would be... only to be disappointed later!!! The best part is yet to come... Dr. Danielle Sink finally shows up - she did more writing than interacting with us. My mom explained she's not feeling well - in lots of pain; and Dr. Sink didn't even look concerned. Didn't even do a proper head to toe assessment - she left the room without saying goodbye or that telling us what to do next??? The medical assistant comes back asks us if we need instructions printed in a different language?? Hello - we speak english! Then hands us this paper with instructions to come back in two weeks for a follow up... follow up to what??? Dr. Sink didn't go over any instructions or explain what to do about this pain. Then the MA said goodbye and we were lost - had to ask for how to get out of the office. Very awful, rude environment. They take people's money and give horrible treatment. Will not be returning.
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