Came in to the store and no one greeted me even though there were 5 employees on at 8 am. Ordered a venti iced coffee with 2 pumps white mocha instead of the regular pumps of classic and they charged me for a full set of pumps (.60) when I asked why I was being charged, very coldly and dignified, the barista told me it is corporate policy... I responded with I know corporate, I was a partner for 6 years. Personally, I would never have charged for the white mocha seeing that I was not getting the full pumps and I was not getting the classic syrup. Never coming to this one again. I much prefer the stores closer to my house. At my store we made sure to greet every guest when they came in and tried to make a connection with everyone who ordered a drink. If this is the same regional manager as other Starbucks I've been to then they need to know he is not doing a good job. A lot of stores are not gold standard.