I called them based on other Yelp reviews. Talked to Alan to set the appointment to fix my microwave oven. He was friendly and gave me several appointment options. Brad was the tech that came out. He showed up at the early part of the time window and called to let me know he was on his way. Brad diagnosed the problem quickly and clearly knew what he was doing. The price was reasonable and he even gave me a $10 credit for an online coupon that I did not know about after I told him I found them on Yelp. I am always nervous about new service people but these guys were professional, fair and knowledgeable. I would definitely call them for other repairs. They apparently fix all appliances except water softeners and a/c units.