I can't complain. They have 3 local offices was extensive hours. They can even accommodate patients on evenings and weekends! I saw Dr. Robert McCauley. I found him to be very pleasant and knowledgeable. The waiting room is very clean and brightly lit. As I went in the evening it was nice and quiet. It almost doesn't matter though. Both times that I went I was taken promptly and even a little early! I only went for my contacts so I don't have any comments regarding their frames department, but I will be sure to come back once I need new glasses.