We had a large convention at the Pointe Hilton on Labor Day Weekend -- they had by far the friendliest, most hospitable staff I have ever encountered at any hotel I have ever stayed at (and I've stayed at a lot of hotels).
The front desk were so nice and friendly. The shuttle drivers handled the driving arrangements with class -- it's not easy to constantly take people from one side of the hotel to the other without sacrificing promptness.
The pool staff were so friendly and accommodating -- the cabana manager Tammy, the security officer Jordan and all the pool staff were attentive to any need or inquiry we had. The bar staff at the pool attended to our every drink without having to wait an inordinate amount of time -- the people at our convention like to drink and so sometimes the bar got incredibly busy, but the employees handled themselves very well and always with a smile on their faces.
Our convention experience was only enhanced by the top-notch service provided by all the employees at the Pointe Hilton Tapatio Cliffs. I highly recommend this hotel without any reservation. I look forward to staying there again.