| rev:text
| - We had friends from out of state visit us and we all planned a last minute trip to California. We needed a bigger car because there were 8 of us. We decided to rent a car from Enterprise at the 8365 S Rainbow location on April 22, 2017. We made the reservation online that morning for a last minute trip and luckily they had a van available. Ty helped us and he was very friendly. Upon entering the car, I noticed right away that it smelled like smoke and was not as clean as the other cars we have rented here. I over looked it because again being that it was last minute. The gas on the van when we rented it was half tank full which was noted on our documentation. While driving home, I noticed that the engine light was on. I immediately had my husband call to let them know and they told us not to worry because it sometimes comes on when the oil has just been recently changed. We said, okay fine, we just want to make sure its noted. While we were leaving the house, we then noticed that the automatic door was not working properly so we called again to let them know. We then go to gas station and fill up the tank as it was only half full. Then off we go on our trip, so we thought. As we then drove out on the highway 15 on our way to California, we noticed that when we hit the speed of about 55-60 miles per hour, the car began to shake. It was not a slight shake, it was moderate that we all noticed it in the car. I told my husband to return the car because we did not feel safe specially driving with 4 small kids. At this point, we were pretty upset as you can imagine. We have rented cars from this location many times before and never ever had issues like this.
Now upon arriving to the location, my husband upset as anyone can imagine spoke to Ty very sternly and demanded an exchange. Ty who was initially superb on our initial meeting was then extremely defensive and did not handle the situation well. Being a manager he was not able to diffuse the situation in a professional manner. His initial response was telling my husband that there was nothing he could do because we rented the car last minute, in a not so calm tone. He did not take any responsibility whatsoever that he provided us with a faulty car. I understand that being a manager he does not drive the car but I think his way of communicating the problem was very unprofessional. He said that he had no control over what car he provides because he doesn't drive them. He works for the company he should know how to represent them in both good and bad situations. As any upset customer, of course my husbands tone heightened as a reaction. Ty went further and even said that we can just cancel the whole reservation. My husband stated that we can cancel as long as he was able to give our family a ride home because we came there in the car they provided us. Ty then said "Well I can't do that coz my shift is ending now." REALLY! Your a manager and that's what you say! At this point, we had no idea whether we were gonna get to go on our trip. Finally, Ty said that the only way we can get another car was to drive to the airport location to exchange the one we had. Well off we went because we would have lost more money not going on the trip since our hotel reservation was not refundable at this point.
The next person who then helped us was very good. His name was Derrick. He was able to upgrade us to a nicer and safer car. He was even very apologetic for our previous experience. He was definitely a better representative for the company. BUT, this is now 2 hours after we were scheduled to leave which also meant we missed some of the excursions we planned.
Because of this experience, I was sure to write a review on Yelp and to write to you the moment we returned from the trip. I then returned the car the following monday and Ty was there helping another customer. He said for us to wait because he wanted to give us half off the price of the car rental for our troubles. I was still slightly upset about the situation but willing to give him a chance to amend it. Ty was still helping another customer and I had to leave so I spoke to another worker who said we were good to go. Oh and we did return the car at half tank because that's how we received the Van initially.
So now about a week later, I noticed that I was charged full price for the rental and also for the gas because we returned the car at half tank. So my husband called and spoke to Ty who promised to fix it. Now here we are a month later and I still don't see a refund. Hence now writing this letter that I should have written a month ago. I hope you can help me out with this situation. I feel like I have given Ty and the company he is suppose to be representing enough patience and time.
|
![[RDF Data]](/fct/images/sw-rdf-blue.png)
![[cxml]](/fct/images/cxml_doc.png)
![[csv]](/fct/images/csv_doc.png)
![[text]](/fct/images/ntriples_doc.png)
![[turtle]](/fct/images/n3turtle_doc.png)
![[ld+json]](/fct/images/jsonld_doc.png)
![[rdf+json]](/fct/images/json_doc.png)
![[rdf+xml]](/fct/images/xml_doc.png)
![[atom+xml]](/fct/images/atom_doc.png)
![[html]](/fct/images/html_doc.png)