I went into Arrowhead Honda service department for an oil change. I bought my car there in February and have been going there for maintenance on my car. After an hour and a half of waiting FOR ONLY A SIMPLE OIL CHANGE (no one came to give me updates or apologize for the wait) I decided to seek out David Sanchez (the man dealing with my car) and when I was about to ask how much longer because I do have a life and didn't expect a simple oil change to take this long (when I had MADE AN APPOITMENT the lady said about an hour) When I got to David's desk I got a finger in my face and he said "I'm working on something else, I'm waiting for your keys and than ill be ready for you" (Like me being there as a customer was a burden to him!) I didn't even get a word in!!! So I went n sat down and waited another 30 min until he came n got me told me the total and I was out the door. just to stand out there while he tried to find my car (it was put in the back) no apology no nothing for any of it. POOR customer service. If someone would have just kept me posted like they normally have in the past I would not be writing this review. I will try going back again but if its not any better than I'll take my business somewhere else.