I don't like writing negative reviews, especially for one of my favorite chains, but they need to completely overhaul this place.
Six times out of ten they will screw up your order. Nine times out of ten they will make you wait upwards of 30 minutes to get your 2-4 item takeout order. This is most likely because they only have 1 person working. Sure they have about 8 people clocked in, but they are just walking around the place like they're window shopping. Even the managers walk around with no discernible purpose while the one person in the back is messing up orders.
One time after placing my order I waited 15 minutes. I was going to be late for work so I said, "could someone please make the latte I order?" The cashier turned to make my drink immediately. Why does a business need a second invitation to make my order?
I once saw a lady who came to pick up her catering order ask why she had to wait 30 minutes after the scheduled pick up to get her order. I was so tempted to point out the two employees eating in a booth, the manager walking around with a clipboard, doing who knows what and at least three people wandering like zombies, but I'm sure she noticed. She left very frustrated.
The one person I've had interaction with has been very nice. However a successful business can't survive on just nice. You have to also be competent--from the top down.
Thanks for giving me the wrong sandwich AGAIN and no caramel in my latte, which was half foam anyway.
I'm officially done with this location. Message me when you get better managers.