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  • Pricing was competitive but when it comes to financing Carmax needs to change their strategy. When they ran my credit for the Hyundai Sante Fe I was given one APR that was a lot lower than when I ran my credit for a similar vehicle, Ford Explorer. The store Manager wouldn't even make a call to try and adjust the rate down to a similar percentage that I was going to be charged for the Sante Fe. I mean why on earth does a Ford Explorer which is a direct competitor to the Hyundai Sante Fe carry such a high risk profile. If I was Ford I wouldn't be a happy camper. The sales rep Autumn was nice but she told me "Yeah, my Manager said she's not going to make the call, sorry." I was in a take or leave it situation and given no other financing alternatives besides a Carmax loan. I feel like Carmax forces their financing on customers with exorbitantly high rates compared to their competitors. I ended up buying a Ford Explorer on Vroom for a better price and 3 percentage points less than Carmax APR because Vroom shops rates and doesn't force their white label bank financing on unsuspecting customers. Shame on you Carmax. This experience changed the way I look at your brand.... I'm far less trusting and will be apprehensive to buy from you in the future.
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