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  • Here we are a couple days after the grand opening of the Container Store and it's already my second (updated review). I absolutely wanted to do a second review because my first review was of The Container Store's "soft opening" party. I have now been back for a full-fledged shopping experience, the Monday after the opening weekend. I still love The Container Store and it is so great they are finally here in Vegas because I have been ordering online from them for awhile. I just enjoy organizing my life and I wish I could organize more and more.... First off, the shopping experience was nice. The store is clean cut, the employees, and the management are shining examples of customer service (more on that later). My only qualm with the store is the shopping carts + people + small aisles = difficulty. When I was there I was walking down an aisle and a family in a shopping cart happened to be at the end of said aisle. Well, the cart + the family + me = disaster in such small aisles. I think it's a minor flaw, one worth noting, but not one that would dissuade me from coming back. Next - checkout was easy breezy... until I presented my lovely "Happy Birthday" coupon from The Container Store. Unfortunately there was some confusion, but a manager was called and she quickly took care of the issue. I did not get my birthday prize though... because they could not find it in the store. However, the manager, Robin, was very kind and gave me a reusable shopping bag, gave me the store's number, and told me to call back before I came again to ask if the birthday gifts were available. This was fantastic customer service and I must commend the Container Store's management for their wonderful handling of the situation. I will, of course, be back to The Container Store! However could I stay away?
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