We rented a car for 3 days for our Las Vegas mini vacay and although there is a bit of a wait, the agents at the front desk were polite, friendly, and very helpful. For the price, I didn't mind waiting an extra 15 - 20 minutes. The vehicle was nice and clean, a small Chevy compact sedan with a pretty bluish silver exterior and the gas mileage was great.
We did have an issue with someone leaving their takeout food container in the vehicle and driving around a bit that evening after the car had sat in the Vegas heat made the smell unbearable. I located the offensive smell and took pictures to show the rental agency who worked with us to deduct some from our bill for the inconvenience which I greatly appreciated. Nestor was particularly helpful to us upon return and has excellent customer service, we really appreciated his professionalism and will use Thrifty again for our rental needs.