rev:text
| - I have NEVER had a worst customer service experience than with Michael Pecherle from Ink and Water Tattoo. Below is a timeline of all the bullshit from the last 2 months, right up until yesterday. I hate that I have to resort to write a bad review but the amount of last chances I've given Michael is unbelievable.
- Appointment with Michael mid summer 2016 at The Shop Tattoo Co - the only bad thing was that he left for 15 mins to do a consultation about three quarters of the way into doing my tattoo, which was random.
- October 15 - consultation at the shop tattoo, commuted for almost 2 hours to find the doors were locked with a note saying that the shop is closed today for a tattoo convention out of town
- Sent Michael an email asking for an explanation - he apologized profusely, explaining that he is opening his own tattoo shop soon and he is very busy, and offered to do a phone consultation right away - we agreed on Saturday December 17 at 12pm, 2 months in advance, and he offered to do it for only $150
- As discussed, I sent him an email with reference photos
- Nov 7 - almost 3 weeks later, replies to my email, calling me "Evan" (my name is literally in my email address, as well as at the end of all my emails), asking me to resend this email 1 week before the appointment.
- Nov 17 - I get a call from Kevin asking me to reschedule because Michael wants to plan a flash day on Dec 17. Since I'm working 2 jobs, scheduling dentist appointments and job interviews as well as my wedding, I tell him no I can't reschedule. (Keep in mind that I made this appointment 2 months in advance, had to book a work day off, and this is all AFTER he had ditched my initial consultation appointment)
- Nov 23 - Ink and Water post a few ads for a Flash Day on Dec 17 at 12pm, exactly on my tattoo date and time. I email Michael asking for a confirmation that I still have my appointment - no reply!
- Nov 30 - I email Michael AGAIN, asking to confirm my appointment - no reply!
- Later that day, I call him to confirm my appointment. He says he's been meaning to ask me if I can reschedule to 8am that same day, and I say fine.
- Dec 10 - Michael texts me, telling me he has to reschedule my appointment, explaining that things happen unexpectedly and that they need more time to prepare for the flash day (that he CHOSE to organize, AFTER my appointment was scheduled). I reluctantly agree to move the tattoo to the next day, Sunday the 18th at 12pm, missing out on a Marlies game.
- Dec 17 - I get a call from Drew, telling me that my tattoo appointment tomorrow is cancelled - I get this call not 15 hours before my appointment!!! He explains that Michael is overworked, has strep throat and will probably be dead tomorrow. Even if this is true, there are so many better ways to deal with this; Michael HIMSELF could have texted, emailed or called me, although I should know better than to expect that from him.
The lack of respect I get from Michael is unacceptable - after being ditched at his old shop, numerous ignored emails, 2 calls, not even from him but from random people, to reschedule my appointment (for which I had to book time off from my second job) and a cancellation the night before my tattoo, I have run out of last chances for Michael.
|