Because negative stars weren't an option. I was a claimant going thru the other party's carrier for my repairs. The Carrier was a pleasure to work with & continues to be. The Shop failed at all levels from communication, quality of work & Managerial accountability. Having been in the Auto repair industry for half a decade, the lack of quality work may be more apparent to me than perhaps some of these other reviews. This shop was not able to properly restore to pre-loss condition a fender on a 2015 vehicle. The paint & prep work were not a high priority. There was over spray on both quarter panels, deck lid, spoiler & rear bumper; mind you this is front bumper replace & left fender repair. The initial repair took 5 days and an additional 14 calendar days attempt to fix their body work & poor paint quality standards. Luckily though, management was able to pass the buck to other Staff members for vehicle delivery & not have the courage to stand behind the poor repairs their Shop passes off.