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  • It makes me very sad to have to write such a bad review but it must be said. I booked a stay with the cibola resort back in January to stay in March for my sons baseball tournament. 1 week prior to checking in I contacted the resort to add an additional day on to my stay, I was asked to call an 800# where I was given the complete run arounds. First, they could not find my reservation, next I was transferred to another rep. Who couldn't even give me a rate on a room, then I was placed on hold for over 5 minutes then transferred to a 3rd rep who then told me to contact the resort. He said they would be able to help. Wait! I was told they couldn't help to begin with. So after over 50 minutes of getting nothing but run arounds I contacted the resort yet again to hear the same answer "sorry we can't help you, call the 800#". VERY FRUSTRATING! We arrive at the resort and were not given a room until after 5pm. Really? I drove 7 and a half hours and still had to wait to be given a room? Horrible. When checking in I asked the receptionist if it was possible to extend my stay. Guess what I waa told?! Sorry Mrs. Ramirez we can't do that here you have to call or go online. Saturday evening I tried yet again to get someone to help me. I was on the phone with a rep that was only concerned with trying to get me to purchase a packege! Yet again after 30 minutes I got NOTHING. No answer, room, rate absolutely nothing. Its very upsetting that I got absolutely no help from anyone. Sunday morning my husband gave it a shot but low and behold they couldn't find my reservation. Not a surprise! All I wanted was someone to tell me a straight answer as to if there was anyway I could extend my stay. Apparently it was too difficult of a question because it was never answered. Its even more upsetting to later find out that 3 of the families that traveled with us were able to extend their stay and it was all done in the front lobby. Get it together Cibola vista! Horrible customer service. Its almost as if they pick and choose who to help with an additional night!
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