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  • I've tried Jimmy John's twice now, and both times I've been disappointed. Although I have a masochistic streak now and then, I'm not going to give it a third try--too much pain for me! Visit one: good sandwich, lots of food for the price, relatively quick, but no ice and soda was warm. In the summer in Phoenix, cold soda is kind of a basic need. And they didn't say anything about this until I had already bought a soda. I would have wanted to know in advance that I was about to drink lukewarm soda on a 110 degree day. But things happen and I needed a quick lunch to bring back to the office, so I thought I would try them again today. Bad idea. Visit two: stood in line to order for 10 minutes. No movement at all. I counted 11 people working behind the counter, but no one taking orders for some reason. I should have left, but I decided to double-down and wait a bit more. When they finally took my order, the woman behind the counter muttered something about their meat slicer being broken since yesterday, so they were running out of things. Really? Um, get a new slicer if your business depends on it, like this one does. I ordered a sandwich right off the menu, then proceeded to wait another 10 minutes for my sandwich. Actually, I got mad when other people who just walked in were getting their sandwiches, and I had to "reorder" by yelling my sandwich order to the people making the sandwiches. No apology ever for the 20 minute wait. I wasn't the only customer wondering what was going on today--I suspect that Jimmy John's lost a fair share of goodwill with a lot of people. There are now plenty of good places to eat in downtown Phoenix, and I will now frequent them instead. It's too bad that Jimmy John's can't get its act together, because the sandwiches are decent. My lunch equation: Decent sandwiches + crappy service = I'm not returning
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