I scheduled an appointment online for 4. No one called me to confirm or decline the appointment so I showed up. When I arrived the receptionist told me I didn't have an appointment. She did get me in for a 6 o'clock. I got there a little before 6. I left at 8;30 and it didn't even look like I got volume lashes. I paid $80 for lashes I completely hate. I would recommend avoiding this location and going to the McDowell one down the street. They do a way better job.