We stopped in the East Bank area for a local festival and went in to Thirsty Dog for dinner. Yes, they were busy - lots of people there to watch the basketball game. After 20 minutes, we wondered where our food was. After 25 minutes we found our waitress. She said "I told you we were running slow." No, she hadn't. She said she'd check on our food. We never saw her again. Instead, a manager came and said we're really backed up but I'll check on your order. He doesn't return until 15 minutes later and says maybe in 10 minutes but he didn't know. Mind you, this 40 minutes after we had ordered. Nothing offered to us - no complimentary beverages, or a quick appetizer - nothing. We left after 45 minutes. One of the worst experiences in a restaurant I've ever had.