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  • I booked a grooming appointment for my dog Skylar for today at 10am. When I checked in they told me it would take 3-4 hours because the groomer had 2 other dogs to groom first. But I don't understand why those walk in dogs would be groomed before an appointment dog. I waited for more than 5 HOURS and I did not receive one phone call from them. So I called them to see what was taking so long and they told me that they couldn't finish the job past the legs because he started "attacking". My dog has never attacked anyone. And I asked why they didn't call and they told me that they did and they left a message. I was next to my phone the entire day. Then I went to get my dog and when they brought out my dog I was even more furious because they completely botched him! They also changed their story and told me that my dog was jumping into the clippers, trying to jump off the table, and moving around too much. However, like I told them, other groomers have been able to finish the job without any complaints. I noticed that they left some hanging fur on his stomach and I made them cut it off. One groomer had to hold him while another was cutting it. Then, I asked them why they couldn't just do what they just did (hold him) to finish the job and they told me that it was against policy. But they just did it in front of me? Also, I asked them if I could hold him while they evened everything out. And they gave me the same excuse. They also told me to take him to the Vet to get him sedated and groomed. My dog has never had any problems with getting groomed. This is ridiculous!
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