I got a groupon for Liz and the first appointment she canceled while I was on the way and the second appointment she didnt show up to. She told me that she had a family emergency when she didnt show up and I may have been more understanding except the fact that she canceled 15 minutes before my appointment the week before. I never went back for my haircut so I dont know how she would have done but I certainly wouldnt waist my time going back.