Can I give a negative 10 .... These people have no idea how to provide customer service .. They have no communication skills between each other. One of them tells you something and the next comes right behind and tells you something else. The flight to Europe was amazing no issues, but the flight back has been a nightmare! Please let it be over!!! ... FIRE Shandra Beeks!!! Worst person working for you in North Carolina airport.. Literally told the girl behind the counter that she was NOT to help the rest of us that needed to re-book a flight that was delayed on their end from Rome going to LAS VEGAS with a connecting flight. Terrible!!!!!