If I could give 0/5 stars for this restaurant, I would certainly do so. Perhaps why this restaurant has the ratings it has is simply because it's cheap and convenient.
As for the experience itself, there was not a single dim sum item that I had here that I would even call average. Their shrimp dumpling "har gow" was lukewarm and the shrimp itself was clearly not fresh. Anytime you go to a dim sum place and you find that classic dim sum items (har gow, siu mai, etc.) are not served steaming hot, it is a huge negative immediately. Their other items were equally pathetic as well. The BBQ pork pastry was one of the worst I've ever ate - cold BBQ pork, stale pastry. Absolutely revolting. The best item was steamed spareribs and even that was far below average and reeked of strong MSG.
I can't say anything about their dinner items but my dim sum experience here has ensured me I will never step foot into this restaurant again.