I haven't even tasted my food yet but these fools are rude as hell. Never ordered from this particular spot before, but I use grub hub all the time so I'm kind of used to quickly picking and going to checkout, them already having my address & whatnot.
I'll own up to my mistake of not double checking when I submitted my order to say delivery instead of pickup. I'll also own up to me not checking that they had my address on the order or for not having my iPhone next to me when they called to correct the issue.
But the way whoever that impatient ass buffoon working the phone talks to a customer it's quite unprofessional. I asked a simple question in the calmest sweetest voice that I could muster up. I mean, how mad can I really be? I don't feel like cooking so I might as well make whoever does feel like doing it for me a little less perplexed.
I asked the asshole on the phone if it was cold and I can only assume that he felt attacked because his tone became accusatory and defensive as if I were some pest.
I get it I work in the food industry as well, but if you can't handle a mishap with grace or do something as simple as disguise your tone of voice, maybe you shouldn't be working the phones. Or in a restaurant at all.