My mother prefers dining in lounge, which at this location is downstairs. Dark. But more than that. Although the basement is quite large and open, I really felt like I was in a basement. But this is what a steakhouse, for some reason, is suppose to be I guess. My experience was okay, but I wonder whether it would have been quite a bit better in the actual dining room. My first recommendation: go to the dining room.
I really don't mind chain restaurants generally. They have their place. My experience at the Keg was nothing spectacular. The food was good but not great. My steak was cooked more than how I ordered it (I didn't send it back because we waste so much food already in the service industry...anyways, it was still okay). Our server was bubbly and friendly. The price was on the higher end of chain restaurants but not overly so. Still, more than I think it is worth.
Overall I don't have much to complain about. The thing is, I also have little to praise.