The only thing I get at Red Ribbon (and you have to call 24 hours ahead) are the specialty cakes. When I have an office party the Mango cake is always a hit, not too sweet and not too tart. If you need it decorated it's best you go in and spell out the name to go on the cake (it's ok if it's as simple as Mike) as sometimes things get lost in translation over the phone.
As far as service, it's always a hit and miss as the counter help is never the same and they seem to always act like space cadets when they're ringing up your order. I believe this has more to do with lack of training versus lack of trying.