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  • Went to spa for a facial. For starters, the dreadful woman at the front desk looked like she has been sleeping when she opened the door. Never acknowledged or thanked me. One of the worst, most unfriendly people I've met. The front desk person never offered anything to drink, and then disappeared to the back office, even though I had some questions about the facial. The owner obviously has spent a lot of time, money and effort to have a business, and yet hires the worst front desk client services people ever. I don't get it. Remember first impressions are very important. I don't think they got that memo. Then the "facialist" finally arrived - 20 minutes LATE. No apologies, and she seemed definitely in a hurry to get me OUT of there. This was probably her first job out of school, very unprofessional. Don't let her touch your skin. Their photofacial equipment was primitive and behind the times compared to other spas. It was one of the worst experiences ever. Just dreadful. The owner needs to evaluate the people she hires. To their benefit, the owner had heard about my bad experience and called me to apologize. She seemed genuinely nice. However, it's time to clean house, if you know what I mean.
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