This Animal Hospital has to be one of the worst I've visited and I've have dogs my entire life. I made an appointment for my dog who has special needs. I requested that they have her medical records a week prior to her appointment. I arrive at the veterinary clinic to find they still have not had her records transferred over. They sent me in a room for 40 minutes while I wait for her records to be transferred over. They then perform procedures on my dog without having her records available. Which ended up costing me an extra $200. For the unnecessary test. The manager of the place refused to give me any assistance or try to work with me in any kind away. She kept changing their story as to why mid conversation. She started by saying they didn't have the records. Then it was they just weren't attached to her file. I asked why the Dr. would do anything without having her records in hand. Then she changed it to he did look at her records, but made the decision to still do the test. I don't understand this logic. Probably because she was just making it up as she went along. They were supposed to call her prescription in on the date of her vet appointment. I've called back three days in a row to have them fax her prescription to the pharmacy. Every time they say it's been sent it over. I call my pharmacy my pharmacy has received nothing. Tomorrow will be the fourth day in a row that I have to call for this prescription. Definitely won't me back.