My first appointment was on 9/30 at 12:30. I was looking forward to it since my primary hairstylist's schedule is limited. I arrived there promptly at 12:30 and was seated in the nice waiting area. My hairstylist was informed when I arrived. 20 minutes later I am still sitting there - my hairstylist never came out to introduce herself or let me know she was running behind. Not acceptable so I left. The receptionist offered me an appointment with someone else but by that time it was too late.
Very unprofessional behavior by the hairstylist I had my appointment with. In the future show courtesy and respect for others. Our time is just as important as yours.
You never get a second chance to make a first impression.