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  • I've been asking this office and made numerous calls to get my money refunded to me. I called in June and asked my credit to be mailed to me. The office told me it would take 90 days to get my refund. I called their office in August to check the status and the phone room told me I didn't have any credit that they "attempted" to call me. I argued with them and was transferred to billing. Looks like one of the medical assistants attached nurse visit notes to my office visit that I had a credit from after I had called for that credit to be mailed to me. Billing stated it was the office mistake because I did not see the nurse I saw a medical assistant for a depo provera injection. After billing contacted Maryvale office back to fix THEIR mistake/fraud the manager (I believe her name was Esther) called me to apologize on behalf of her staff. She reassured me my money would be sent to me. It's now SEPTEMBER. I called the office and a MA stated that I should have my check by September 4th. I called today 9/9 and Mary stated my check was sent on 9/4. Wtf?! I then asked for Esther but Mary didn't know who that was she handed it to a different manager and I asked her what exact day was MY MONEY sent she told me it takes 30-40 business days to get it, OK but what date was my money sent?! she put me on a long hold and transferred me to billing. I'm so frustrated with this office all I want is MY MONEY. I'm a medical assistant as well working for a well known doctors office. I've never had this happen in my office. Let's see when MY MONEY will get here.. Hopefully before October. How ridiculous of plan parenthoods fraud and lack of pt communication and amongst each other.
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