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  • My husband called in to see how long the wait is and to put our name on the list. When we arrived we went to the check in area and told the host our name and that we called in. Immediately the host says no we don't do that, we don't accept reservations. My husband shows his phone to the host to ask if that was their number. She says yes and says again they don't take reservations. The host then starts screaming towards another worker, that is acting as cashier, to ask if she took a reservation because they do not accept reservations-- it is first come, first served. After embarrassing the cashier for her mistake (she normally does not work weekends or in the morning according to the manager), she decides to have us seated. The person that shows us to our seat first takes us to two seats already being set up for two other parties. So we follow her to a third booth that has a two person table attached to it. There are three Black people recently seated in the spot. I guess because we are Black we must be together right? So what if we have a party of 5 which are all standing there puzzled. The person who took us to be seated now begins to make the 3 people already seated get out the seat for us. I request they continue to sit there-- we can wait for another seat. I spot a bigger booth that would accommodate our party of 5 and request it. The manager comes over. That booth is for another party but a good booth is offered. While walking over I tell the manager about what happened with the host and how I was mortified she corrected her in front of everyone. So much drama. She apologizes and states that she heard some of what happened. She seats us. The manager then pulls the host to the side to tell her of our complaint (I am assuming). The host comes to our table and gives a fake apology and says she thought she did right by us by getting us seated quickly. She failed to realize it wasn't about the wait. I was upset how she completely ripped her coworker in front of all of us. A busy Sunday morning at IHOP. It was easily 50 people in the front waiting and hearing her rant. We came here for my daughters birthday. I will never come here again. The worst experience ever.
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