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| - Scheduled an appointment to use their advertised Groupon voucher last weekend to have a remote starter installed, but could not get an appointment until yesterday, Saturday 1/18. While on the phone making the appointment (gave them all the details about the vehicle and my info) last week, I specifically asked if there were any additional charges that would be included once I arrive and was firmly told no. Further, I never received a call or email to the contrary. Upon showing up for the appointment, the individual at the front desk (and also what looked to be the pumped owner or manager) informed me that there would be an additional $99+ charge because the vehicle was a year 2000+.
What?!?
After explaining to the shady folks at the front that I did not intend to spend more than I had already paid for the Groupon voucher, they threw their hands up and basically shrugged me off. Sorry, but I'm not one to fall for such nonsense. What they basically were trying to do is recoup the $ spent advertising with Groupon, since the general split is 50%/50%. Any business that tells you a different price (and in this case, also advertised on Groupon) on the phone and certainly doesn't fully speak to additional charges before you schedule a visit should be reported to the BBB and should not be in operation. This is one of the dirtiest and sneakiest tricks in the book. Will definitely be pursuing a refund, will never visit this business again, and am posting as many negative reviews on the web so that others can make an informed decision to avoid this shady business.
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