I grew up in Seattle, so I am very familiar with Red Robin restaurants. This location is NOTHING like I know of the Red Robin Brand. If my only experience with Red Robin was this location I would be wondering how they stay in business. I have given this location multiple chances with each experience worse than the last one. I walk in or call each time with an open mind and a hopefulness that things will go well. But food Is wrong, people hang up on you while you're talking or you just sit there without acknowledgement. To be quick I will summarize just the last 4 visits.
1. Dine in- Order wrong. If you have food allergies and you mention it to the server expect them to forget or the kitchen not seem to care... Even though they have a separate offerings like Gluten free buns.
2. Phone in- order wrong. Wife and I wanted a laid back family night so I called in the order. Reiterated the gluten free bun. The order was repeated back to me. Wife picked it up and reiterated the gluten free, the take-out waitress confirmed yes it has the gluten free bun. Got it home and it was not. We had ordered for the family so she didn't really want to empty everything out right there. And the additional charge WAS on the receipt so the waitress at least had it right.
3. Phone in- rude. Decided to try it again.... Called in asked if they still had gluten free buns. They did. Ordered the rest. Waitress said ok. I started asking how long that would be to come get it and how much. About 4 words into it she cut me off, said ok see you in a bit and hung up... Figured she was busy so I didn't bother her again at all...
4. Dine in- ignored. My son and I went bowling today and we decided to get some lunch afterwards. I know, why would I try again, I try to give some benefit of the doubt and figured middle of the afternoon for a late lunch should be fine. We walked in, hostess was nice, seated us quickly didn't look very busy. That's pretty much where the hospitality ended. We sat for little over 10mins without anyone acknowledging us (at this point I wanted to see if anyone would without me waving my hands around like I was waving down the beer guy at a baseball game). A couple came in at this point with their toddler and infant so I decided to see how their service went.... Oh they had their drinks from the bar, water, and drink for the toddler before they even finished getting the car seat with the infant settled in. Needless to say we left at this point and went for some sandwiches across the parking lot.
But looks like a few people had some good experiences here. As for the remodel it looks nice but ask for a booth if you go because they cram some of those tables in there. Although I guess it's good if you are interested in what your table neighbors are whispering... On second thought it's so loud you can hardly hear your own table sometimes so it doesn't really matter.
Ask for fries ahead of your meal if your hungry. Gotta appreciate the bottomless steak fries.
Maybe in a few months I will give it another shot.... I apparently enjoy frustrating myself