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  • What a mistake! We had heard that this was a good neighborhood Italian restaurant so we tried it on Valentine's Day. Arrived 5 minutes prior to our 8pm reservation and waited outside in a line for 25 minutes. The hostess refused to check guests in, instead making them wait until you were allowed to wait in their tiny bar and lined up in order of the next party. After seated for 15 minutes I asked the hostess to send our server as no one including the water and bread server had stopped by. The waiter promptly came, took our order, brought drinks but still no water or bread. Five minutes later I was able to flag that server and get water, bread and pesto. Our salads came out 15 minutes later and then the wait intensified. The 4-top next to us warned us they had bee there 2 hours and still didn't have their meals. They finally told their server to cancel their orders which he acknowledged. As he stepped away, their food arrived only to be cold. Then the server brought their checks to which they refused to pay. His response, "Sorry but these things happen". Miraculously our meals appeared 25 minutes after our salads and 2 minutes prior to our planned departure. The food was warm at best but there wasn't anyway that we were going to send it back and stay overnight especially since they had one food runner. After finishing the mediocre eggplant rollup and chicken parm, we asked for the check. 15 minutes later it appeared and another 10 minutes was required to process the wrong check! So over two hours spent in a thoroughly overwhelmed restaurant with many guests experiencing the same lack of hospitality. No one received a table visit, apology or acknowledgment despite the owners chatting at the front for 20 minutes after the rush passed. Obviously they overbooked the restaurant and never saw fit to accommodate their guests by being up front, apologizing or even comping a drink or dessert. Instead they avoided their guests and subjected their staff to a hellish experience. just consider me one and done.
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