My husband, father, and myself have been trying to contact Convertabath several times in the past two months to set an appointment for resurfacing and shower remodeling. We would call about once a week to test our luck. Every time we'd call their business number, a lady by the name of Sarah (their office manager, secretary, who knows) would answer and stated that she took down our information for a follow up call. NEVER HAPPENS. We figured they may have been busy, so we've made numerous attempts to contact them to set an appointment for their services. No follow up, no phone call, NADA. Ms. Sarah keeps saying that we'll get a response back same day, but our contact information must have fallen into a black hole. It's unfortunate that they conduct such poor business especially since BBB has claimed them to have ethical and excellent business practices. Not sure how much longer they'll hold on to such a "reputable" title if they're incapable of servicing new clients. Disappointing!!