Not sure what the deal is but I've watched this particular location get worse over time. The girl that took my drive thru order does not listen and I finally had to tell her to let me finish o e word before interrupting me again. Still got my order wrong even after going back and forth until she got it right. This is the 3rd time I've gone through this process at this location. Also...watch for chicken bones in the soup..almost swallowed a pointy one that wouldn't have done any good in my intestinal tract. I loved this place before but not so much after my last few experiences.