Horrible service I purchased an I Phone 5 at this best buy and was Harassed to buy there cell phone insurance. I told them that I typically get the insurance through the carrier. They said the carriers insurance was garbage and that there insurance covers everything broken, lost , stolen, dropped in water ect. so they talked me into it they said if any problems come in the store and they will give you a brand new phone with a $0 deductible. 3 weeks later my phone was stolen no where to be found I went in to the best buy store they said it does not cover theft I told them that is not what I was told. I asked for the cell phone mgr of course he was not there. So I called him the next day and he was saying the same thing we spoke for about 30 minutes regarding the matter he said he was going to talk to the employee who sold me the phone and his boss than call me back. Never got a call back from anyone. This is a scam do not buy there insurance con artist