So the management of Joe's contacted me about my experience. They genourously offered a giftcard for a revisit. I can honestly say that shocked me tremendously. While Joe's is a pretty far drive for me, I thought it only fair to give them a second shot. My second experience was definitely better than the first. We switched it up and tried the pizza and fish sandwich. had to get the onion rings also, to see if the ones from my first visit were unusually bad. I am happy to report that the food this time around was much better. The onion rings this time around were crisp and fresh. The ingredients are fresh, and you can definitely taste it. Overall I believe my first experience was a random fluke....I guess every place has a 'bad day. Overall I would give Joe's 4 stars, BUT, customer service is huge, and I appreciate being contacted regarding my prior experience, so the 5th star is for excellent customer service.