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  • I took my vehicle here yesterday to get an oil change and some other minor repairs. When I arrived after 5 minutes of waiting somebody asked how the could help me, I explained that I needed an oil change and that the tint on my passenger window was starting to bubble and the trim on the rear windows was coming loose. He told me he would go get somebody, a few other people approached and asked if I had been helped and I told them somebody went to get somebody. After 5 or 10 minutes somebody directed me to this persons office. I expalined to the sevice advisor the things that I needed to have done. He asked If I would be waiting and I asked him how long it would take. He said if they needed to peel the window tint off and re-apply it that it may be 2 to 3 hours (It was 9:30 at this point). I told him I would just take the shuttle home and for him to call me when finished. I went to the waiting room sighned into the shuttle book and proceeded to wait. Now it is 11:30 and still no shuttle driver. I went to the advisor and asked about the status of my vehicle, he said it would me an hour maybe a bit longer so I told him I have been here this long another hour would not kill me. At 12:30 the advisor comes in and tells me it may be 2 to 3 hours more. So I got the shuttle ( This time I didn't have to wait ). At about 4:15 the advisor calls me and said that my truck was finished but now it will not start and the guages are going crazy and that he would call me back. 15 minutes later he called and said everything is ok it is ready. I get there at 5:00 to find my truck running out on the sevice drive. Just then the advisor comes out and says ohh I gotta get this through the wash, so after another half hour of waiting and a terrible car wash I finally received my truck back. This is not the first time that Chapman has taken all day to finish my vehicle or the other vehicle in our household. at the "Quick Lube" the last 3 time we have been there it was a minimum of 90 minutes the longest was 3 hours. Do yourself a favor and take your car to another valley Chevy dealer.
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