Have been here several times. Every time the same experience: extraordinarily rude owners who get simple orders wrong. Last time, I ordered lox and cream cheese on a bagel. I got a bagel with lox and NO cream cheese. Today i ordered 2 bagels with lox and cream cheese. The owner reached for 1 bagel and began to WEIGH the lox. I watched. I spoke up again, "2 bagels with lox and cream cheese, please." The owner kept working. She put the 1 bagel into a bag, turned around and began to work the cash register. I said now for the 3rd time: "I'd like 2 bagels with lox and cream cheese, please." She said: "That is exactly what i gave you: a bagel with 2 slices of lox." You just can't make this up. The place is in the bagel business and they have ZERO idea how people eat bagels and what people want with their bagels. When the owner finally made me the 2nd bagel with lox and cream cheese, and after i had paid her, she said the words that every person who orders lox and cream cheese on a bagel is waiting to here: "Those come with potato chips."