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  • Worst company in the world. They lost the videos my mom sent in (over 20 of them). They were videos of my childhood which were very precious as my father died when I was 2 so these are the only memories I have of him. When my mom sent the videos she called to confirm and no emails were ever sent to her or details you could pay more money to have them tracked or backed up (which if we are paying for the service anyway they should be protected!!). Over a month later she called to check and they said the videos were sent out a few weeks ago and should arrive shortly. Weeks later still nothing so my mom calls again (mind you no emails were ever sent to her) and they were rude saying They had never lost a package before and it would turn up. They sent the originals and the converted dvds back together (which is beyond stupid! Apparently an email is typically sent giving you the option to pay more money to have them sent separate-total scam!!! No emails were ever received. Over the next few months my mom checked in periodically with the post office and the company. The post office has been working with us to find them and the company was absolutely rude. They said it wasn't their problem and we could have paid more money to avoid this. When I called 6 months after the shipment date the employees, manager, and owner were extremely rude. They all yelled at me saying I wasn't their problem and to call the post office and there was nothing they could do. They had no sympathy or anything! The owner proceeded to hang up on me when I was trying to explain that it is their problem and we paid them and they did not deliver. DO NOT USE THEM!!!!!! My memories are lost forever and they don't even care.
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