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  • I can honestly say that T-Mobile is the worst Mobile company I have had the displeasure of having their service! I could rarely get reception or service in my home. When we tried to get my husband's phone unlocked w/3 attempts by them it was never unlocked. When we traveled we would be w/o service for hours. We were in Yosemite for almost a week, w/o mobile service, while everyone else in Yosemite were talking on their mobile phones. What's with that. To top it off last night I was on the phone for an hour with their Technical Care Dept. spoke with Rob who promised me time and time again that they were going to escalate to their IT Dept. to get my husbands phone unlocked due to the urgency that my husband needed his phone. It's well over 24 hours and I have yet to get the Escalated and urgent help that was requested. Rob said don't worry I'm going to escalate this and make sure that they get in contact with you right away! I'M WAITING ROB! ALSO JASMIN TOLD ME THE SAME THING ON SUNDAY WHEN I CALLED IN TO GET THE PHONE UNLOCKED. WE'VE BEEN TRYING SINCE SAT. TO UNLOCK MY HUSBANDS PHONE. NO SUCCESS, NO MORE T-MOBILE. WE'VE GONE TO AT&T AND HAD TO BUY MY HUSBAND A NEW PHONE THAT WASN'T IN OUR BUDGET! THANK YOU T-MOBILE FOR THE WORST SERVICE YET!!!!
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