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  • I probably will never go back to petsmart again. Especially the grooming department. I used to take my dog there about every 8 weeks and the last two times have been horrible. I dropped her off for her 8am appt and was told she'd be ready between 12-2. I was already out around noon so I decided to stop by to see if she was finishing up. My dog was no where to be seen on the grooming table and the lady at the desk was sleeping. After I woke her up I asked where my dog was and she said in the kennel. I say okay... Well is she done? And her response was 'no we haven't started yet' ummmmmm ok that is extremely unacceptable and very upsetting knowing my poor little dog has been sitting in a kennel for 4 hours. She didn't apologize and just said she'll be done soon. Today I walked in with her because she needed the fur on her paw shaved because she stepped in gum. The groomer said she couldn't do it because the gum was to close to her pad and I need to let it grow out a little bit. Umm okay well obviously I can't do that since so much crap with get stuck in it!!! These people are very unprofessional and they've obviously done something to my dog because I have to drag her in the door. Any other groomer I've taken her to she happily walks in and is excited. All petsmart cares about is making money and getting off work at the end of the day. Stick to pet club or petco
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