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| - So my review is a little mixed because we have ordered from here many times and it is usually pretty decent. I would say we order take out from here at least once a week for myself and the hubby, we love Chinese food! I have had a few problems and normally they address them, but nothing major.
Yesterday I ordered the kung pao chicken and shrimp and two orders of crab puffs, it was around 20$ with delivery and tip.
Now I open the box and find the contents to be about half empty and slopped over to one side, no problem, probably just moved around while driving, so I fork them back and they lay neatly in the box, now its just like half the box though. Normally the food is packed in there and you see a nice mix of chicken, shrimp and veggies! This time however, all I see is soppy brown liquid, a ton of veggies and 4 pieces of shrimp and about 10 pieces of the tiniest saddest chicken pieces ever! Yes, I actually counted them, that is how sad looking they were! Normally the pieces are about 2-3 inches and look like vibrant delicious food. These looked like 1/2 inch pieces that were left over from someone elses meal.
I called in and was put on the phone with manager, who after listening to my complaint, yelled at the kitchen staff in their own language, came back on the phone and Assured me that the kitchen made it properly, although I was staring at the evidence that they did not. After going back and forth with him and explaining that I have ordered this at least 20 times recently and I am Sure this is not what it is suppose to look like, he says and I quote
" I serve this many times today and no one complain only you "
Ok Great buddy, I dont care if you served it a billion times, I did not pay 20$ to eat tiny veggies drenched in a bad sauce with someones left over chicken. So he tells me after arguing that Next time I order he will hook me up with 3 free shrimp, great, but uh what am I suppose to eat tonight for dinner, cause eating what appears to be someones left overs does not look appealing. He says Sorry I cant do anything for you, I wont send someone back.
So basically ... If you're OK with giving them money and NOT getting what you paid for, feel free to order from this place. I hate to give a bad review to a small family joint like this, but seriously if you have the audacity to tell me you Cannot give me something that I paid for because it is not convenient for you, well you officially lost our business.
TL:DR -- Go somewhere else for your Chinese fix, their attitude and food is not worth it. To the "manager" have a slice of humble pie my dude, it wouldn't hurt you, your food is not perfect and you can admit to making a mistake instead of alienating your customers over a few pieces of chicken and shrimp and calling them liars. Bad bad service.
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