The full set that I had done was done by a male who answered the phone the whole time I was there and he wasn't nice. He seemed irritated and agitated each time he had to remind me to relax but I mean it was only a handful of times and he said stuff like, "I don't want to interrupt you as you read your important papers" and this is that I didn't have either hand on the docs I had with me. Only my eyes were on the docs I had with me? He was just rude and tried being so with a sarcastic smile. Improve on customer service. After all, that's what your tips are based on.