Update 5/21/2017: I received our vehicle about 5 days ago and it is working perfectly. Both issues were serviced and running better than ever. They even put another manufacturer windshield on. I'm very thankful we were able to resolve the issue with the managers quickly and properly. It only took a day to fix both issues and the provided me with an awesome rental. The closest make and model to my vehicle. The managers take very good care of their customers and ensure their service needs are met.
Update 5/15/2017: We arrived and immediately spoke with the managers. They looked at our vehicle and determined there was no evidence of a chip in the windshield prior to their washing it. They wrote it up and assured us it will be fixed along with the original service request. They also put us in a rental free of charge. We were very pleased with this visit and look forward to getting our vehicle back fully repaired. I will update again once all the repairs are done.
We visited the service center yesterday and it was by far the worst experience ever. We dropped our car off at 930a to get the ac repaired and then took the shuttle home. They called us two hours later to let us know there had been an accident with a mechanic and our vehicle would not be serviced. The shuttle came and picked us up. We arrive and go into the office to get the keys, talk to the guy, reschedule. We get to our car and my husband notices a large cracks in our windshield which previously had none. He goes back into the office and brings the guy out. The guys response, " There might have been a rock chip in your windshield and when the guys sent in thru the car wash the heat of the car and the cold water cracked it. Unfortunately we don't fix that." He then decided to stick a pen into the cracks and tell us the crack might have been in some random spot. He also told us that he sees this all the time when they run cars thru the car wash and wanted to know if we had glass coverage. We never asked for a car wash, did not sign for a car wash and our car was not serviced therefore it did not need to be washed. Basically they broke our windshield, tried to send us on our way without even acknowledging it and then told us they do not help fix the windshield they broke. They guy told us he would talk to his manager about it Monday. We rescheduled our appointment for Monday morning. Hopefully we will get some service and the windshield repaired. If our issues are resolved Monday I will update this review.