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| - We pulled in and asked the valet about parking. He told us to head to the second floor of the parking garage where the hotel entrance is. There is an entrance on the second floor, but since we weren't checked in yet, we couldn't get through the door. After rattling the door a while, a guy I assume to be security came out and let us in. When I expressed frustration with being sent to this entrance with no key, he told me I needed to be patient.
Check in was smooth. The staff was great, my wife and I were looking forward to the weekend in Charlotte and asked the guy checking us in if we could add one more night so we could stay Sunday night to save from having to drive after the convention.
We went to the elevator and had a strange experience. There was a staff member folding a wad of bills standing by the elevator doors who pushed the Up arrow button, then got in the elevator with us and pushed the floor button. I didn't see any other elevator attendants all weekend. Does your staff regularly try to hustle guests for tips by running the elevators?
Room #1
We get in and find a typical, non-descript hotel room. I close the door and find the security latch is broken. The piece that is bolted to the door was busted off so there was no way to latch the swinging part to.
My wife had gone into the bathroom to unpack and noted only one towel so we were going to need to call for more towels.
Going into the main area, we found a HUGE mirror that looked like it weighed a hundred pounds at least leaning against the wall. The base was about 10 inches away from the wall and the single bolt at the top that was probably supposed to secure this monstrosity to the wall was stripped out leaving this mirror leaned gently back against the wall.
Settling in, we turned on the TV to find a "No signal" message on every screen. I called the front desk and a guy was sent up to look at it. Within a minute, he determined it was outside whatever his skillset was so he called another maintenance guy. The second guy came in, explained that you've changed the cable system and some TV's in the hotel need to be replaced. We obviously got one of the rooms with a TV that needed to be replaced. I called the front desk again and spoke with Britney who found us another room so we packed up and moved to the next room.
Room #2
This room was better, except that the room faced a main street in Charlotte and we were bombarded regularly with the sounds of emergency vehicle sirens, trucks, cars, and motorcycles with loud exhaust pipes and tractor trailers making deliveries. The street noise was nearly constant despite being on the 6th floor.
This hotel claims to have been recently renovated. If this is true, it is one of the worst renovation jobs I've seen along with horrible fit and finish, poor designs and less than acceptable implementation. The bathroom was so small you had to stand beside the toilet, turn around, then close the door. The toilet was definitely economy size, obviously designed to be used in the smallest space possible. The shower and the shower enclosure are an abomination! No shower door or curtain. This hotel uses a single, solid, immovable pane of glass that encloses the tub from the side where the knob and shower head are. In order to start your shower, you need to stand in the tub, turn the tub spigot on, stand in cold water while the water warms up, then switch over to the shower head and get doused with cold water coming out of the shower head before the hot water comes out. Once in the shower, the shower head is low for a person taller than 5'9" and the half glass does half a job of keeping water in the shower so when you get out, the floor is soaked. Another effect of the half glass, is shower spray (soap scum, shampoo, etc) gets on the frosted glass door to the bathroom. The frosted glass showed signs of not being cleaned in a long time.
The reason we were in this hotel was for a dance convention held in their Conference Center. On Saturday, my wife and I went out to a local restaurant to get a healthy, affordable lunch for our daughter. When we got to the lobby of the convention area, a staff member told us outside food was not allowed due to "liability concerns". Another effort put forth by Sheraton and their partners to force guests to buy their expensive, fried hotel food. We ate in our room instead.
Add to these complaints that the hotel charges $20/day for parking, $15/day for internet access, $15 dollars for breakfast, has no microwaves in the room, has no refrigerators in the room, doesn't offer free coffee to compliment the single serve coffee in the room and you can easily add $35-$80 a day to your bill for the same conveniences you get in a budget hotel.
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