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  • Terrible first experience. I do not consume pork meat in any way or shape. As I don't eat pork, I am unsure of what Carbonara (Pancetta) is - it's not something of general knowledge. We got to Bobbi Sue's at around 9pm on Saturday, January 27th 2018. After inquiring about the vegetarian options and informing the cashier that I want something that includes no meat, I asked how the Carbonara is and was told its good by the cashier. At this point, I still don't know that it includes any pork meat (Pancetta). As I ordered it after inquiring, the cashier made no effort to inform me that my order includes Pork meat. As someone working in the food industry, you'd think it would be clear that I was looking for a Vegetarian option after informing the cashier about my preference. If it were me on the other side? Something would click in my head - Why is this person, who just informed me of his vegetarian preference, now ordering something that has pork? I would immediately bring it up like other establishments have done for me and others previously - For example; "By the way, this does include pork/nuts/etc" I don't know how your Mac & Cheese taste as I felt sick after the first bite upon realizing I ate the pancetta bits. I brought your Mac & Cheese back to you the very next morning at 12pm when you opened and was turned down by 2 employees, 1 of which was the one who served me the night before. I made it clear I was looking for a vegetarian option and the reply I got was "You ordered it, theres nothing I can do" - I wasn't looking for a refund, I don't want my money back. I simply wanted to have a positive experience. I know many other stores that would have simply made me a new one - with or without any discount or money involved. The pasta was untouched. I was turned away without any apology. Whether your food is amazing or not from previous reviews, without the right customer service training your establishment simply does not deserve business from me or anyone else.
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