I purchased 2 cars here at the same time. They were very nice up until the point the dotted line was signed and then they morphed into jerks. They dont want to cover any warranty work and they make a fuss when you bring something up.
I had much better service from both Acura and Jeep over the years. I thought that Lexus would be a notch higher than Acura, but dont be fooled, they are just out to get your money.
I am in North Scottsdale and now drive all the way to Chandler Lexus because I do not like dealing with this dealership, needless to say this is way out of my way. I have a very nice service consultant and the Chandler location and wish the closer dealership had just an ounce of customer service.
I love my car but dread the thought of even talking to the service department.