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| - I gave this a 2 only because of poor customer service on the part of one specific staff. Ben prepared fantastic food for us two days in a row - the avocado toast, either with or without an egg, is simply fantastic.
This morning, though, when I ordered a latte with light foam and it came out with about an inch and a half of foam, the customer service went wrong in a hurry. When I saw how much foam there was, I asked for some of it to be removed. Without looking up or saying anything to me, Corrine (not sure of the spelling, but it is pronounced 'core-in') took the drink from my hand and dumped out some of the latte, dribbling a bunch of it down the side. None of the foam came out of the cup, though. She then took a spoon and scooped some of the foam out of the cup and added more latte. I appreciated what she had done to make my drink the way I had asked for it of her in the first place. I told her "thank you I appreciate that"... No response. She didn't even look up or make eye contact. No apology, no smile, nothing. I repeated myself and said "thank you"... And, nothing. Not even a glance.
It was her mistake in the first place, yet it did not matter that I, as the customer, appreciated her making it right - without calling her out on her own mistake.
So, the shop owner can thank her for a low rating when it would otherwise have been fantastic.
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