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  • BUYER BEWARE: We purchased a Suar freeform table from the Artemano Heartland store on June 26th. At the time, the table was back ordered but the sales associate said that if we paid in full, they would honour the 50% sale price. We excitedly purchased the table as we've been eyeing it for a long time and the sale price made it that much more enticing. We received the invoice/receipt via email and a note from the associate that she would be contacting us once the table arrives. We get an email from her in early July notifying us that the estimated shipment date would be July 21st and she would call us as soon as the tables came in. That date came and went - but no follow-up email or call. We emailed her, but no response. Finally, we called the store to find out that she no longer works there. The manager told us that he would be taking over the account and that we would hear from him once the shipment arrives. As of the end of August, we still hadn't heard from Artemano. We were in the neighbourhood and decided to stop into the store to follow-up in person. The last manager we spoke to was no longer there and a 3rd person is now taking care of our account. We asked her for status update - she had to search everywhere only to find out that our account had been marked completed/closed. She was apologetic and said she would help us rectify the issue - called around to all the stores to see if anyone had our table in stock. Lo and behold, there is one in stock (who know for how long?!) and she even sent us pictures of the table and assured us that it would be marked sold and they would be contacting us to arrange delivery. I had asked her how it possible that our account was closed and we never received anything? She did not have any explanation, nor did she apologize. She simply said that she's happy that everything has now worked out. That was on August 28 - it's now September 3rd and no one has contacted us to arrange for delivery of this table... I've reached out to them again today, over 2 months since our original purchase date and am awaiting their response. It looks like Artemano is focusing on expansion in the GTA, but needs some serious work with customer service.
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