| rev:text
| - AT&T
I have 3 words for these companies... HORRIBLE, TERRIBLE, DISGUSTING
What is supposed to be customer service is nonexistent. The agents are stupid, idiots and constantly hang up on you. I called about 4 times trying to solve the problem of my internet not working. Each time they couldn't find my account then hung up.
This guy, Jeffery Izzo came to my apartment, in super salesman mode. All excited to have me have AT&T internet. He hooked up this device called a Home Base. Don't trust him, he's a scammer. When I told the agents on the phone that his was the device that wasn't working, all I got was a "Duh" response like they didn't know what I was talking about. I got asked stupid questions, my SS #, a Pin #, address, phone number on the account and still couldn't find an account. There is no excuse for this terrible service. Jeffery Izzo wanted us to change our cell phones over to AT&T get all our business to that I say NO!! The agents are incompetent, stupid and will waste your time. DO NOT EVER HAVE AT&T!!! We are going to be forced to find another internet provider even though it costs more. AT&T SUCKS!!
Dirctv is now owned by AT&T. Used to be DirecTV had outstanding customer service. Now that they've hooked up with AT&T that's gone right down the tubes. I was scheduled to have an installation of Directv on Saturdy Oct 28. We got email, text, voicemails, phone calls confirming this appointment. The installation was supposed to be between 12pm and 4pm. My wife kept calling to see where the tech was and was told he was on his way. HE NEVER SHOWED UP!! When I called to complain, the told me that there was no tech in the area. NOT ACCEPTABLE!! They DIDN'T CARE that you were without services. The next day they said they have available was November 1. I told them I'm not sitting around staring at the walls. Finally I yelled at them so much that they gave me an installation date of Monday Oct. 30. It took soo many phone calls, being hung up on multiple times. DO NOT BELIEVE ANY AGENT WHEN THEY ASK FOR A NUMBER IN CASE YOU GET DISCONNECTED THEY'LL CALL YOU BACK. THEY NEVER, EVER, CALL YOU BACK!!! You'll be left in limbo. Also don't allow them to put you on hold. You'll be on hold for a long time, without anyone coming back. Then all of a sudden the call will hang up.
This is absolutely the worst customer service I've ever experienced!! The big shots don't care... I was also told that because the installation on the 28th was a no show, they would make it up to me somehow but as of now nothing has ever been done to make anything up.
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